Almost all product businesses have two distinct halves. The "front office" or customer facing half and "operations" or the warehouse/order fulfillment half.
These two halves are important to each other. Operations would have no purpose without the front office generating orders and the front office would quickly become the "complaints office" if operations was inefficient.
Even though both are important, the front office does begin every transaction and manages every customer expectation. The warehouse, when at its best, is invisible; only becoming noticed when there is a problem.
We have a really simple way to think of our services. We are the "invisible" operations half freeing clients to focus on strengthening their brand and nurturing their customer relationships.
Brands then enjoy key benefits:
Predictable, and almost invariably lower, cost,
No lease or warehouse costs to contend with,
No employee injuries to worry about,
No owner’s time being spent in the warehouse working or supervising,
Better freight rates and
An overall much higher rate of return on efficient operations.
Pet Industry Warehouse is a long-standing warehouse and order fulfillment provider 100% dedicated to the pet industry.